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Appointments

Making an appointment is as simple as picking up the phone and calling our office. Our services are available to all who seek them. You may become our patient either by making the appointment yourself or through a physician referral. We also welcome the opportunity to provide second opinions. We know how stressful initial diagnosis is, and we strive to keep waiting time for an appointment to a minimum. Be assured that our exceptional physicians will do their very best to help you.

We accept most insurance carriers, and our staff will work with you before you come in for your appointment to ensure that you will have the coverage you need. We all try to help eliminate the worry, so you can concentrate on getting well.

We strive to keep waiting times to a minimum, but please realize that delays can occur due to emergencies and unforeseen patient needs.

We ask that you always:

• Bring your insurance cards and a photo ID;
• Let us know whenever you change your address, telephone number, employment, marital status or insurance;
• Bring a list of all medications that you are currently taking (including over-the-counter remedies, vitamins and herbal supplements);
• Write down any questions or concerns that you may have to discuss with your physician; and
• If you wish, bring someone with you to help listen to your physician’s comments and responses to your questions.

If you are ill and not feeling up to getting a treatment, call the nurse only if you are too ill to come in. Many times the symptoms are related to your treatment and we will want you to come in for assessment regardless. Keep the appointment if at all possible.

Reports on CT Scans or PET Scans

We try to schedule your testing as close to the doctor appointment as possible to avoid long waits for the results. The nurses will not give out CT results unless the physician has directed them to do so. It is always best to get the results of your tests when you can go over all results and a plan of care with the physician.

Results of Lab Work

All lab work is screened by the nurses daily. If your lab counts are out of range, requiring additional treatment, a nurse will contact you. You may be asked to wait for the results if we think you may be needing additional treatment that day. Results of lab work, tumor markers, etc., will be discussed with you at the next office visit. If you have lab drawn at another facility, please bring copies of those lab results with you to your next office visit.

Disability and Family Medical Leave Forms

These forms can be dropped off at the Nurses Station. Please allow 3-5 business days for the forms to be returned. Make sure your name is on all the forms and we have information on your last date of work. You may pick up completed forms or we can mail them to you at your home address. We do not mail forms to a third party.

FREQUENTLY ASKED QUESTIONS

At the Cancer Center of Kansas, we are always looking to improve your care and treatment experience. Knowing that your chemotherapy treatments may be lengthy, our goal is to reduce any possible wait time. You may have questions about our scheduling process. Here are some Frequently Asked Questions:

1. Why are office visits and chemotherapy scheduled separately? By scheduling treatments separate from the office visit, we are able to give patients more accurate and on-time appointments. Physicians’ office visit schedules can vary due to emergencies or other unforeseen circumstances. By scheduling all therapies separate from the office visits, our overall treatment schedules are not affected.
2. What are the steps involved in planning my chemotherapy?
   1. After discussing your individual chemotherapy plan, the physician will escort you to the Scheduler. The pre-treatment/planning process begins here. The Scheduler will discuss your availability, transportation issues, etc. at that time.
   2. Your clinical care team will calculate your individual chemotherapy dosages and drugs will be ordered.
   3. The Business Office will verify your insurance coverage and obtain any needed pre-authorizations prior to treatment.
   4. Once the above steps are completed, the Scheduler will contact you regarding your chemotherapy appointment.
   5. Your chemotherapy is administered to you by specially trained nurses.
3. Why are lab values checked so frequently? The chemotherapy can alter your red blood cell, white blood cell, and platelet counts. Your clinical team will review your lab work to determine any modifications to your chemotherapy doses prior to each treatment.
4. I live out of town and it is not convenient for me to make an extra trip. Can I come for my office visit and treatment on the same day? We do make exceptions for people who travel a long distance for their office visit and treatment. Please discuss with the Scheduler.